FAQs

Up to what age is a child considered when making a reservation?
Until the age of 12 is counted as a child from the age of 13 is already counted as an adult.

Is it possible to book a specific room number?
No, you can indicate your preferences, which if noted in your reservation will be taken into account when assigning the room, you can book a room type that will be guaranteed but not a specific number, this will be subject to availability. Of course, we will do our best to satisfy your preferences although these cannot be confirmed.

From what time can we enter the hotel and check in?
The rooms are usually ready from 2:00 p.m., if you arrive at the hotel before, you can leave your luggage in the trunk and make use of the hotel facilities, as soon as your room is ready we will notify you so that they can be installed.

From what time do we have to leave the room free?
The last day the rooms must be released before 12: 00h

Is it possible to stay in the room until later on the day of departure?
To do this, they should consult the reception as it is subject to availability. This service has an additional cost, check price directly at the hotel.

What does the Half Board include?
Half board includes dinner and breakfast.

Is it possible to change dinner for lunch?
Yes, there is no problem, to be able to do so you have to indicate it at the reception so that they can inform the restaurant, they can change it for one or several specific days as well as for the entire stay, it is only necessary prior notice.

What does the Full Board include?
The full board includes breakfast, lunch and dinner.

What is the first and last service?
If you have booked Full Board and enter with food, the last day they have breakfast included.
If you have booked Full Board and enter with dinner, the last day includes breakfast and lunch.
If you have booked Half Board the first service is dinner and end with breakfast on the last day. In case of not being able to enjoy dinner one day by notifying the reception in advance they can prepare a cold dinner or recover this dinner with a meal any other day during your stay.

Are drinks included in the scheme?
No, drinks always go apart.

Do you have a safe in the rooms?
Yes, all rooms have a safe that can be requested at the reception at an additional cost

Is it possible to access the SPA of the Prestige Victoria Hotel if we have a reservation at another hotel in the chain?
Yes, the entrance has a cost, except in the case of having reserved a treatment or massage, where no entrance fee would be charged. Customers of the Prestige Victoria Hotel have the entrance included at no additional cost.

Do you have rooms for the disabled?
If all our hotels have one or more adapted rooms, these are subject to availability and to be able to guarantee this type of room you need prior reservation.

Are there specific foods for people who have intolerances?
All breakfast, lunch and dinner services are free buffet with a variety of products to choose from, so you can select those that best suit your needs. Even so, we advise you to notify us in advance, in order to anticipate any specific request you may need.

What payment methods can we use to make payments at the hotel?
They can pay by credit card (Visa, Master and American Express) as well as in cash or through Check Vacances (we do not accept any other type of check)

What kind of documentation is needed when identifying yourself at the hotel?
If it is possible to carry the confirmation of your reservation in print or on your mobile, otherwise the confirmation number of the reservation. Also, to check in you will be asked for the ID or passport of each of the guests of the room.

What is the restaurant's schedule for meals?
Breakfast from 08: 00h to 10: 00h
Lunch from 1:00 p.m. to 3:00 p.m.
Dinner from 7:30 p.m. to 9:30 p.m.

Do the rooms have a hairdryer?
Yes, all rooms have 1 hair dryer.

Is there a possibility to reserve a parking space?
No, the parking request must be made directly at the hotel and cannot be booked in advance, it is subject to availability and has an additional cost.

Is it mandatory to wear a bathing cap to access the SPA?
If the bathing cap is mandatory. In case of not having they have the option to buy it in the same hotel.

What is the SPA schedule?
From 10:00 a.m. to 2:00 p.m.
From 4:00 p.m. to 8:00 p.m.
With restricted access for children from 0 to 16 years old
From 7:00 p.m. to 8:00 p.m.

How can we book connecting rooms for the same family?
Yes, they must indicate the total number of adults and children and select the type of communicating room. In this way you will have confirmed two rooms that communicate with each other.

Does the hotel have cots?
Yes, the baby should always be included in the reservation as the maximum capacity of the rooms cannot be exceeded even if it is due to a baby. Babies have no cost, just in case of requesting a cot, € 6 per day will be charged during the high season.

Does the hotel have towels for the pool?
Yes, you can request towels at the hotel, for this you will be asked for a deposit, which will be refunded at the time of returning the towel (s).