Prestige Hotels FAQ
Check in Prestige Hotels frequently asked questions any questions you have about your stay with us!
Up to what age is a child considered to be a child when booking at Prestige Hotels?
At Prestige Hotels, the age policy for reservations states that guests up to 12 years old are considered children. From 13 years old, they are considered adults.
Is it possible to reserve a specific room number at Prestige Hotels?
It is not possible to guarantee an exact room number at Prestige Hotels, as allocation depends on availability on the day of arrival. However, the room type booked is guaranteed, and we will take note of your preferences.
What time is check-in at Prestige Hotels?
Check-in time at Prestige Hotels is from 2:00 PM. In case of early arrival, you can use the luggage storage and facilities until your room is ready.
What time is check-out at Prestige Hotels?
The deadline for vacating rooms on the day of departure at Prestige Hotels is before 12:00 pm.
Is it possible to request a late check-out at Prestige Hotels?
Extended check-out times at Prestige Hotels are subject to availability upon prior consultation at reception and involve an additional cost.
What services are included in the half-board plan at Prestige Hotels?
The half-board meal plan at Prestige Hotels includes only breakfast and dinner services (drinks not included).
Is it possible to swap dinner for lunch at Prestige Hotels?
Changing dinner to lunch at Prestige Hotels is permitted for specific days or the entire stay, requiring only prior notice at reception.
What does full board at Prestige Hotels include?
The full board meal plan at Prestige Hotels includes breakfast, lunch and dinner (drinks not included).
What is the coverage of the first and last meal service at Prestige Hotels?
The meal service at Prestige Hotels varies depending on the option booked and the arrival time:
- Full board (entry with lunch): Ends with breakfast on the last day.
- Full board (entry with dinner): Ends with lunch on the last day.
- Half board: Starts with dinner and ends with breakfast. Cold dinner or lunch can be requested upon prior notice.
Does Prestige Hotels have options for people with food intolerances or allergies?
The buffet service at Prestige Hotels offers a variety of options adapted to different dietary needs; however, prior notification is recommended for specific requirements.
Do the rooms at Prestige Hotels have a safe?
The safe deposit box service is available in all rooms at Prestige Hotels and can be requested at reception for an additional fee.
Can guests of other hotels in the chain access the spa at Prestige Hotel Victoria Spa & Elite?
Access to the spa at Prestige Hotel Victoria Spa & Elite is available to guests staying at other hotels in the chain upon payment of an entrance fee. Access is complimentary when booking massages or treatments, while Prestige Hotels guests staying at this same property receive free admission.
Does Prestige Hotels have rooms adapted for people with reduced mobility or disabilities?
All Prestige Hotels properties offer rooms adapted for guests with reduced mobility. However, their allocation is subject to availability, so advance booking is required to guarantee this type of room.
Are there specific foods for people who have intolerances?
All breakfast, lunch and dinner services are free buffet with a variety of products to choose from, so you can select those that best suit your needs. Even so, we advise you to notify us in advance, in order to anticipate any specific request you may need.
What payment methods are accepted at Prestige Hotels?
Payments at Prestige Hotels establishments can be made in cash, by credit card (Visa, Mastercard or American Express) or through a Vacances Check (no other type of check or voucher is accepted).
What documentation is required for registration and identification at Prestige Hotels?
To process check-in at Prestige Hotels, it is essential to present the original ID card or passport of each guest staying in the room, along with the reservation confirmation in printed or digital format (or the respective locator number).
Are pets allowed at Prestige Hotels establishments?
Pets are welcome at Prestige Hotels! In our Prestige Victoria Hotel & Spa Elit and Prestige Hotel Mar y Sol Elit hotels we accept dogs at a cost of €12 per night.
General regulations
The entry of dogs weighing up to 10kg that are not category 1 (attack) and 2 (defense) is allowed. The updated animal passport must be presented.
Only one dog per room is allowed. In the hotel room you will find a courtesy bowl for your dog.
Access to the hall and hotel elevators for entering and leaving the hotel will be allowed as long as they are properly linked.
It is not allowed to leave the dog alone in the room or its access to the common areas of the hotels unless they go inside a carrier.
Admission rights
The hotels reserve the right of admission. In the event that the dog barks or does not behave appropriately and we receive complaints from other clients, you must leave the hotel with the full payment of the stay.