COVID 19 - Coronavirus
Prestige Hotels measures
Following the announcement by governments of the closure of "places that receive the public that are not essential to the life of the country", Prestige Hotels has been forced to close its establishments since Friday, March 13, 2020.
These closings are valid until July 2, 2020 included at the Hotel Prestige Coral Platja, until July 31, 2020 at the Hotel Prestige Mar y Sol and with no scheduled opening date, at the moment, in the other Prestige hotels, with possible change of dates depending on how the situation evolves.
We are obliged to ask all our clients with reservations between March 13 and July 02, 2020, both included, in all Prestige hotels to cancel or modify their stay, not being able to go to our establishments, all reservations from From July 3 in hotels that continue to be closed, they will be offered the option to re-house at the Hotel Coral Platja, which will be open for these dates.
We are currently informing all of our clients via email or phone.
If you have a reservation in progress for the next weeks between March 13 and July 02, 2020, your stay is being canceled. In case of having made any prepayment and having to cancel your reservations for these dates we will proceed to your refund.
We are aware of the inconvenience caused, but we are facing an exceptional situation that requires taking exceptional measures.
Rest assured that the health and safety of our customers, employees and suppliers are our highest priority. All our teams are fully at your disposal to accompany you in the best possible way and listen to you in these exceptional circumstances. You can also count on our commitment as soon as possible to consider planning your next vacation.
Our customer service hours are Monday to Friday from 09:00 to 17:00 continuously.
In addition to visiting our website www.prestigehotels.com where you can make your reservations and consult the updated information, you can contact us by phone: +34 972 25 21 00 and by email: firstname.lastname@example.org