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Prestige Hotels

Booking cancellations and modifications




CANCELLATION POLICY


The cancellation conditions for normal days (not high season T1, T2 and T3) will be:


Before 48 hours of arrival without penalty.
Any cancellation within 48 hours of arrival will be charged for the first night.
No Show, 100% penalty will be charged (Total amount of the stay)


The cancellation conditions for special days (high season T4, T5 and T6) will be:


Before 10 days of arrival without penalty.
Any cancellation from 10 days to 24 hours before arrival, a 40% penalty will be charged.
24 hours before arrival and No-Shows, a 100% penalty will be charged (Total amount of the stay)


High season dates
Holy Week (From 04/01/2021 to 04/04/2021)
San Juan (From 06/23/2021 to 06/26/2021)
High Season (From 07/01/2021 to 09/11/2021)